Lingerie Departments |
2 pc sets
Accessories
Baby dolls
Bras & panties
Bustier
Camisole
Chemise
Corsets
Gowns & robes
Teddies
Plus size
Sexy lingerie
Fantasy sites |
Brochures |
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Dreamgirl
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Leg Avenue
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Shirley
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Shirley - Intimate
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Vacari
Customer Services Department
How this site works:We have endeavoured to make the operation of this site as simple as possible to navigate. Home page - you may select items in one of three ways. 1. Go to Search to type in a product code or a description 2. Select from the list of suppliers 3. Go to the relevant department. For example camisoles Wherever you are on this site you are able to return to the Home Page using the link which is always at the top of a page; or return to a department. These are always listed to the left of a page. When you arrive at a departmental page, you will see a series of images showing our range of products available in that product category. If you see an item you like then click on its image. This will take you to a page showing more information. If you wish to make a purchase click on the button marked basket. This will add your selection to the shopping basket. You will have the choice to proceed to check out; or to continue shopping. If you have checked your order and want to proceed you will be directed to our secure payment service where you can complete your transaction. Once the transaction is complete you will receive an order confirmation delivered to your email address, stating payment has been approved and your goods will be shortly on their way. Once completed you will have the opportunity to return to the site to view and order additional products from our comprehensive range. All prices are quoted in English pounds are inclusive of VAT at 17.5% except for brochures and other exempt items. For those purchasing from another country we do have approximate guides only to indicate the comparative price on US dollars or Euro. Should you qualify for a VAT rebate we are legally obliged to declare the value of the items being sent to countries outside of the European Community. We accept most credit and debit cards using WorldPay as our secure server payment collection service provider. This is designed to offer you peace of mind knowing that your credit card details will transmitted safely and securely.
Your credit card statement will discreetly show a payment to RH Trading. If you do not wish to order over the web please print off our order form, to send or fax to the address shown at the bottom of the order form. You may also pay by cheque or postal order.
You may phone us free of charge on 08000 725699 to place an order. Please have the product code and description, colour and size required plus your credit card to hand when calling. Under The Distance Selling Regulations 2000 you have the right to cancel your order at any time. The cancellation period ends on the expiry of seven working days beginning on the day after the day on which we receive the order. Please email or phone us ideally with the order reference number supplied to you by email. Refunds will be made within 30 days of your request. Goods should firstly be sent back to Female Fantasy at the customer's expense. Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it. You have 7 days in which to cancel an order. Non-acceptance of an order may be a result of one of the following:
United Kingdom All items are sent by first class recorded delivery. Items valued over £30.00 are sent by special delivery to guarantee next day delivery. All items are insured. Our charges are £2.00 for items under £10.00; £3.00 for items up to the value of £20.00; £3.50 for items up to £30.00; and no charge for items over the value of £30.00. Please note that most deliveries will require a customer signature If you are not available the delivery service will leave a card to notify you of the attempted delivery, to enable you to collect the item from a local depot at a time convenient to you. We do not charge a premium to send items abroad. Please use the rates above. To keep postage charges low we do not insure international parcels. You may be liable for import duties/taxes. We will have declared the value of the item sent to Customs. For your convenience we have an currency exchange tool for you to utilise here The XE.com Universal Currency Converter We endeavour to ship items out as soon as is possible. Most items are in stock and can therefore be despatched within 10 working days. If an item is not in stock we will advise you accordingly. Please allow up to 28 days for these items. Typical delivery times: Dreamgirl - item codes with prefix "DG" 15 working days (sent earlier if in our UK warehouse) Leg Avenue - item codes with prefix "LA" 15 working days (all items are imported from USA) Shirley of Hollywood - item codes with prefix "SH" 28 working days (sent earlier if in our UK warehouse) Vacari - item codes with prefix "VA" 15 working days (sent earlier if in our UK warehouse) All orders are sent in a plain bubble wrap envelope to maintain privacy. However we do show our address to enable parcels to be returned if the customer does not accept delivery or they are unknown at the recorded delivery address.
In a rush? Please contact us and let us know when you require delivery. We will advise how soon we can get it to you. Contact us now. We offer a 28 day no quibble guarantee policy, if the goods are damaged; or items do not fit and you wish to exchange them or request a refund we will be happy to do so. To reduce having to return an item because it is the wrong size, we firmly advise you to check out our size chart before determining the size required Health regulations prevent us from exchanging lingerie, as well as worn merchandise for the safety of our customers. Lingerie items include panties, thongs, g-strings. stockings, tights, bras, bra sets, body stockings, men’s underwear & bodycare products. Items must not be soiled, washed, damaged or altered by you. This does not affect your statutory rights
If items returned have obviously been used or abused we reserve the right to adjust the amount to be refunded accordingly. We may also only give a partial refund, or return the garments back to you. Please e-mail sales@female-fantasy.com us to clarify our policy.
How do you obtain your refund? 1 Contact us by email sales@female-fantasy.com telephone +44 (0) 1483 451751 to detail the reasons for returning your item(s), quoting your order number. We will let you know if it's returnable (at your cost). 2 Place the item(s) in the original (undamaged) packaging. 3 You must include the original despatch note and include the reason for returning your goods, ie. damaged, faulty, or the wrong size. 4 Please state which option you require - a refund, or a replacement to be sent out to you. We cannot provide you with a refund unless you include the original despatch note. 5 Please send the parcel by RECORDED DELIVERY (or registered if the value of the goods are over £30) to:
RH Trading, Suite 259 Chremma House 14 London Road, Guildford. GU1 2AG, United Kingdom.
This address is also printed on the despatch note sent with your delivered goods. 6 Refunds will only be made against the same credit/debit card used to make the purchase
Notes: All returns are at the discretion of the company. Shipping charges are non refundable. Please keep all packaging if you find damaged items, we may require the packaging for compensation claims with our carrier. ** MOST IMPORTANT. If you are returning goods from outside Europe – please ensure your package is clearly marked RETURNS. Also ensure that all correct customs documents are completed & included. If you do not do this, there may be duties levied on the goods and we cannot accept delivery. We cannot be held responsible for items returned to us, but lost in transit. We reserve the right to reject any return if we consider the complaint to be unreasonable, unjustified, frivolous or of the customers own making. IMPORTANT NOTE FOR RUBBER ITEMS: Some of the rubber items in the catalogue are made with a thin latex design and could be easily torn if handled roughly. Please take care when handling these items. Generally returns are processed within 1-2 weeks after being received. If for some reason we cannot send a new item we will offer you a refund or alternative item (of the same/similar value). We will advise you by e-mail of an expected date for the delivery of replacement goods. | |||||||
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